Suitor | FAQs - Suitor

FAQs

We are solely based online so we don’t have any stores to try suits/tuxedos. We don’t pay rent or fancy overheads, which means that we can pass valuable savings onto you! At Suitor, we have a Fit Guarantee to ensure that you are looking superb for your upcoming event. We recommend adding a Backup Suit to your Rental order. For an addiitional $10, we will send you a second size of suit jacket and suit trouser to ensure the perfect fit. You can wear whichever one that you prefer for your event. This is a brilliant option so you have the choice, once your order arrives.

Absolutely, we deliver directly to your door anywhere in Australia to both residential and business addresses. We send to all major cities including Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Darwin, Perth, Newcastle. We also send to all rural and regional areas throughout Australia.

Absolutely, if you live within 20kms of Sydney’s CBD we can deliver your order to you! Orders must be made before 1 pm.

If you're unsure about your size, you can add a 'Backup Suit' to your order for only $10. We will send you a second suit, 1 size bigger than your selected sizes to ensure the perfect fit. For example, if you select M/40 in the suit jacket and 34 in the suit trousers and you choose to add the Backup Suit, you will also receive a second suit jacket in L/42 and a second pair of suit trousers in size 36 of your selected suit. Kindly be reminded that including a Backup Suit in your order does not entitle you to wear both of them to an event. One of your suits must be returned with the tags still intact, it will be considered worn and you will be charged the full rental price.

No, we take care of the dry cleaning. Simply send your rental back and we take care of the rest!

Our ABN is 96 622 092 773

1. Confirm Your Rental - Place an order by selecting from our stylised suit packages or customise your own look! We can only ensure availability of your order once your booking has been confirmed. 2.  Delivery - We aim to deliver your rental on your selected delivery date (usually 3-5 days in advance of the event) 3. Enjoy your special event!! - Look as good as you feel! 4. You then ship your order back to us - Simply place your order back inside the shipping box, stick the prepaid return shipping label on the box and drop your rental into an Australia Post Postal Box, or at your nearest post office.

At Suitor, we take pride in our proactive and seamless customer service. We have 3 ways to get in touch with us: 1. Phone - Feel free to give us a call on 1300700888 any time between 9am - 6pm (Mon-Sat). 2. Email - Feel free to send us an email at info@suitor.com.au, and we will get back to you ASAP. 3. Facebook Messenger/Live Chat - Facebook is the best place to contact us at any time. We are very active on Facebook and will get back to you within seconds at any time during the week!

If we determine that our garments are damaged beyond repair, or if a rental Product is not returned, you will be subject to and charged an Unreturned Fee. We cover any accidental damage up to $100, which includes damages such as a button coming off, but if the garment cannot be repaired you will be subject to the Unreturned Fee The Unreturned Fees for individual items are as follow: Suit Jacket $250, Suit Trousers $150. Shirt $60; Vest $80; Ties $40; Bowties $25; Belt $40.

Your credit card is charged as soon as we receive your order.

No

Once we have received your unworn order after you have notified us for a refund, we will confirm your refund and notify you within 3 working days. The refund process can take approximately 5 - 15 days depending on the process times of your own credit card provider. Suitor has no control over this, but we will notify once we have processed your refund.

To cancel your order, please contact us as soon as possible. If you contact us before we dispatch your order, we are more than happy to give you a full refund. However, if you contact us after we have dispatched your order we will issue a $50 cancellation fee and refund the balance of your rental price. If the order has been dispatched, please simply accept the order from the deliverer or from the post office and send it back to us. We will issue you the refund once the suit has been returned to us.

Yes we do!

Yes, we deliver directly to your door anywhere in Australia to both residential and business addresses. We send to all major cities including Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Darwin, Perth, Newcastle. We also send to all rural and regional areas throughout Australia.

Absolutely, if you live within 20kms of Sydney’s CBD we can deliver your order to you! Orders must be made before 1 pm.

The fastest shipping method is automatically applied at checkout to ensure your order is with you by 7pm on your selected delivery date. We have free shipping on all orders over $100. This includes the delivery to you, and the return back to us. It is $15 to get your order same-day or next-day delivered. Kindly note that the return shipping label is not provided for sale/clearance items.

Your rental arrives on or before your selected delivery date. We recommend selecting a delivery date at least 3 days before your event date. If your order comes before your delivery date, your rental duration still begins on your selected delivery date, we just dispatched your order earlier to ensure that you receive it on time! We also suggest that your place your order at least a week prior to your event date to ensure we can confirm the availability of your suit/tuxedo, but we can same day deliver in Sydney or next-day deliver to the rest of Australia if necessary!

No problem! Simply contact us by phone or email, send your order back using the return shipping label within 24 hours of delivery (with tags still intact), and we’ll send you out a replacement or offer you a refund minus the shipping cost.

Absolutely, once we have dispatched your order, we will send you a confirmation email with your tracking number. This will come from Australia Post. If you did not receive a tracking number, please contact us and we will be able to follow up the progress of your order.

No, our courier provider will leave your order in a safe location for collection. It our courier cannot find a suitable location to leave your order, it will be taken to the local post office for collection at your earliest convenience.

We currently do not ship our rental orders outside Australia. However, it you are interested in our clearance range, we can offer international shipping to you. Please contact us by phone, email or Facebook and we can organise this for you.

Absolutely

Please look at your tracking from Australia Post and contact them if you need more information regarding delivery of your order. If you do not have your tracking number, please contact us and we can follow up on your behalf.

Unfortunately, as couriers/Express Australia Post only deliver on weekdays (Mon-Fri), we are unable to deliver on a weekend. However, if you are located within New South Wales, we offer Saturday delivery if you order before 1 pm on Friday.

Please see more detailed information regarding delivery on the Delivery Information page of our website. https://www.suitor.com.au/delivery-information/

Returning your order is super easy! Simply place your suit into the box your order came in and stick the prepaid return shipping label on top of the box. Drop it off at the nearest Post Office and it comes straight back to us!

No problem at all, just drop your box into the nearest Australia Post Postal Box, or your nearest post office the next business day! You will not be charged any late fees.

Any delay can cause problems for the next customer’s order. So, you have until your return date (usually 7-14 days after your delivery date) to return your rental using your prepaid return shipping label. However, on the rare occasion, you happen to miss your return date and return your rental late, then a late fee of $25/day will apply. If your rental has not been returned within one week of your event date, it will be be deemed as unreturned, you will be charged for each item as follows: Suit Jacket $250, Suit Trousers $150. Shirt $60; Vest $80; Ties $40; Bowties $25; Belt $40.

We can determine your sizes simply by your height, weight and waist size (what you wear in jeans or shorts everyday). Simply input these measurements into our sizing calculator and our algorithm will determine your sizes for you! Other sizing tips: 1. If you already own a suit, please look at those sizes as they will give you a good idea of sizes to order. 2. Get measured up - You can do this by visiting a local tailor or dry cleaner. 3. Take advantage of the Backup Suit - The option is there so you have the option of size and fit once your order arrives. For more detailed information on sizing, please look at the sizing page of our website.

If you're unsure about your size, you can add a 'Backup Suit' to your order for only $10. We will send you a second suit, 1 size bigger than your selected sizes to ensure the perfect fit. For example, if you select M/40 in the suit jacket and 34 in the suit trousers and you choose to add the Backup Suit, you will also receive a second suit jacket in L/42 and a second pair of suit trousers in size 36 of your selected suit. Kindly be reminded that including a Backup Suit in your order does not entitle you to wear both of them to an event. One of your suits must be returned with the tags still intact, it will be considered worn and you will be charged the full rental price.

Try on your suit/tuxedo within 24 hours of delivery. If your order doesn’t fit, Suitor has you covered with our Perfect Fit Guarantee. Here are your options: 1. You are more than welcome to get the JACKET SLEEVE AND PANT LENGTH of your suit/tuxedo altered by a tailor, alterer or dry cleaner for a quick and seamless hem. Note: Please ensure that you specify with your tailor or alterer that the fabric of the suit/tux cannot be cut and/or removed. Additionally, alterations to the styling and fit of the suit are not permitted! 2. For sizing issues regarding the suit jacket, waist size, shirt or vest, we are more than happy to send you another size. Simply hold on to everything and return all items (even the items that don’t fit) after your event.

We currently stock these sizes for all suits/tuxedos: Suit Jacket (Chest Size): 36 - 54 (even sizes) Suit Jacket (Waist Size): 30 - 48(even sizes) Shirts: XS - 7XL We also have kids sizes from size 0-14 (even sizes)

We dispatch all Clearance items within 48hrs of placing the order through our website, but your order will arrive within 3-5 days of placing your order. If you require your Clearance order by a particular date, we would recommend contacting our customer service team by Live Chat, by email or by phone so we can prioritise delivery of your order.

We will happily offer a full refund (minus shipping costs), full store credit or free replacement (if you need want to swap sizes) on all clearance items. You must contact us and return your order within 3 business days of delivery. Please return to our returns address which is PO BOX 6233, Alexandria, 2015, NSW. Please kindly note, we do not cover shipping costs for returns.

Yes, our suits and tuxedos are in like-new condition. We ensure that all clearance suits are in good condition, clean and ready to be rocked!

Try on your suit/tuxedo within 24 hours of delivery. If your order doesn’t fit, Suitor has you covered with our Perfect Fit Guarantee. Here are your options: 1. You are more than welcome to get the JACKET SLEEVE AND PANT LENGTH of your suit/tuxedo altered by a tailor, alterer or dry cleaner for a quick hem. Note: Please ensure that you specify with your tailor that the fabric of the suit/tux cannot be cut and/or removed. Additionally, alterations to the styling and fit of the suit are not permitted! 2. For sizing issues regarding the suit jacket, trouser, shirt or vest, we are more than happy to send you another size. Simply hold on to everything and return all items (even the items that don’t fit) after your special event.

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If you are having problems ordering through our website, please contact us so we can find the best solution for you.

Absolutely, simply click the customise your look tab in the header and create your desired outfit! Alternatively, you can contact us and we can create the custom look for you!

Yes we do! If your order is above $500 use the code King on the cart page to get 10% off your order!

For destination weddings, we recommend giving us a call on 0401444722 and we can discuss shipping logistics with you. If you have a wedding overseas, we would recommend the 14 day rental option so you have more time to get and return your order.

We dispatch all Suit Sale items within 48hrs of placing the order through our website, but your order will arrive within 3-5 days of placing your order. If you require your Suit Sale order by a particular date, we would recommend contacting our customer service team by Live Chat, by email or by phone so we can prioritise delivery of your order.

We will happily offer a full refund (minus shipping costs), full store credit or free replacement (if you need want to swap sizes) on all Suit Sale items. You must contact us and return your order within 14 days of delivery. Please return to our returns address which is PO BOX 6233, Alexandria, 2015, NSW. Please kindly note, we do not cover shipping costs for returns.